1. Data controller

Biaggo is a company that operates this marketplace and related services. For privacy matters you can contact us through the internal chat or at contact@biaggo.com.

2. Data we collect

• Account data: name, email address, encrypted password, profile photo, language, time zone and preferences.
• Store and publication data: name, description, country, images, categories, Biggs, prices, availability and business contact details.
• CRM data: contacts, emails, phone numbers, company, notes, tags and rates. The user is responsible for having authorization to upload this data.
• Tempo data: projects, clients, tasks, time entries, rates, invoices and billing data.
• Communications: internal chat messages, support requests, notifications and emails.
• Moderation data: approval status, notes, reviewer, dates and evidence provided.
• Technical data: IP address, device, browser, access logs, cookies and security data.
• Biaggo subscription or billing data, where applicable.

3. How we use data

• Create and manage accounts, authenticate users and provide the service.
• Enable the publication and moderation of stores, categories, Biggs and images.
• Operate the CRM, Tempo, billing and related tools.
• Manage the newsletter with double opt-in and service communications.
• Provide support, resolve disputes and review evidence.
• Prevent fraud, abuse, spam and security risks.
• Comply with legal, accounting and billing obligations.
• Analyze and improve the service.

4. Newsletter and double opt-in

• To send you the newsletter we request your email and send you a confirmation message.
• We only include you in marketing sends after you confirm through the link.
• If we add a contact manually, that contact must also confirm the subscription.
• You may withdraw your consent at any time through the unsubscribe link or from your account.
• Withdrawing from the newsletter does not affect necessary service communications.

5. Cookies and similar technologies

• We use cookies required for the session, security and your preferences.
• Where required, we will request consent for non-essential cookies.
• You can configure or delete cookies from your browser; if you block them, some features may not work.
• We do not use cookies to sell personal data.

6. Moderation and evidence retention

• To review content, we record the status, notes, reviewer and dates.
• We may retain evidence and communications related to a review or dispute to make decisions, handle claims and prevent abuse.
• Moderation is performed on individual items; we do not approve content in bulk.

7. Who we share data with

• With providers of hosting, storage, email, security, analytics or support services, under confidentiality obligations.
• With other users when you publish information in your store, Bigg, images or profile.
• With authorities or third parties when necessary to comply with a legal obligation, protect rights or investigate fraud.
• In a reorganization, merger or sale of assets, data may be transferred as part of the operation.
• We do not sell personal data.

8. Data retention

• We retain data while your account is active and for as long as necessary to provide the service, comply with legal obligations, resolve disputes, maintain security and prevent abuse.
• When data is no longer necessary, we delete or block it. If a legal obligation or pending dispute exists, we may retain it until it ends.
• Specific periods depend on the nature of the data and the obligations that apply.
• We retain account data; store and publication data; CRM contacts; Tempo and billing data; messages and support; moderation data; consents; security logs; and backups separately.

9. Security

• We apply technical and organizational measures to protect data: access control, password encryption, role permissions, logs and backups.
• No system is completely secure. If we detect a relevant incident, we will act and notify as appropriate.

10. Your rights

• You may request access, correction, deletion, objection or withdrawal of consent.
• You may request a copy of your data and update your information from your account.
• Write to contact@biaggo.com or use the internal chat. We may ask for information to verify your identity.
• Some requests may be limited by legal obligations, security or third-party rights.

11. Minors

Biaggo is intended for people aged 18 or older. We do not knowingly collect data from minors. If we detect an account held by a minor, we will suspend it and delete the data where appropriate.

12. Third-party links

The service may include links to third-party sites. We do not control their privacy practices; please review their policies.

13. Changes to this policy

We may update this policy. We will publish the current version and provide notice when changes are relevant. Continued use after the effective date means acceptance.

14. Contact

For privacy questions, write to contact@biaggo.com or use the Biaggo internal chat.